They got me a great deal on the bed set that I choose to get. I've had so many issues recently and it was great to get clear answers and know that the product is really coming and when. I emailed them. Thank you for reaching out to us about your order. I had an issue with the Affirm website and they went above and beyond to take care of it.
Review #1004220 is a subjective opinion of poster. We are processing your message. He made this experience excellent. You never get updated on an actual delivery date; you have to wait until it hits your local factory and they'll randomly surprise you with a phone call to set up a delivery date and time which is extremely inconvenient if you have any kind of life or work schedule.
Paid $1500 to have a bedroom set shipped to us from 1stopbedrooms.com and IT IS JUNK!!!!! My total came up to $1,013.89 isn't the platform apart of the bed? As per our terms and conditions, which may be seen here https://www.1stopbedrooms.com/return-policy/ you are responsible for an estimated $1.50/lb return shipping fee. The credit card interest is compounding.
the customer service by the "acting" manager was absolutely horrible and said they would take it back for a 30% restocking fee (on a 3K+ purchase). So, I got involved and began to lift the piece above the fence. Review #1027124 is a subjective opinion of poster. Please allow us 3-4 business days to provide you with a resolution. Last Friday they came to deliver but the bed was missing the headboard so back to square one. Over the phone they gave you a time window which looks fast when they try to convince you to buy it, then once order is placed, the window started to stretch... Dishonest customer service, would not explain the actual details about the delay that a buy is entitled to know, even hang up on customer's call when trying to get more info peacefully!
The phone will continuously ring and then hang up or an automated message will claim to call you back but never does. Your happiness is our number one priority. Not exactly what I had in mind but when you order on line I think you take this chance. So, you would think at least I am good to go now right? They won't give me a full refund. No big deal... the delivery guys will bring it inside and all I'll have to do is unwrap, assemble some feet, and place where I want. Donna Blair-Buckley.
I wish I would have had the patience to wait on Wayfair to have a particular bed back in stock. 1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Once again I apologize on and thank you for your time. Once confirmed, then we will refund the amount paid minus restocking fee and shipping charges. I appreciate all the help they have given me they was very helpful. There was no 100% satisfaction guarantee and the bedroom is listed in the product description as a "wench" color. I was nervous to do so, after the company called me back and said they'd need an additional $200 for tax. Shame on us for trusting these NJ crooks. Felt like they didn't want to deal with you after you ordered. Very nice guys that delivered. You might have stopped and asked yourselves why a company would take the time to inflate their consumer approval so astronomically. We apologize about the delay in shipment from the manufacturer. I went back and forth with several reps trying to get the issue resolved and was told something different every time. Thank you for reaching out to us about your order.
Simon was great!
I have tried and tried to contact both 1stopbedrooms and Deliverite and nobody has set up shipping to me.
Bedroom set was delivered on 12/18/2016, there extremely strong smell that filled the room, as if it was recently stained but dry to the touch.
We confirmed with the manufacturer Ashley that a bungie board is not required for this bed to be used properly.
The Chest of Drawers is damaged. Making Conversation Areas in a Large Room.
Two days later, I got another email asking me to contact them to verify my shipping address; I shipped to an address other than my billing address. User's recommendation: Be Careful!!!!!!!
A shame you can't give ZERO stars! This is after the 1st week i called and was told it would take 4 weeks. They stated I could not that they still had 2 weeks to get it to the local delivery company before I could cancel the order. I stated if you don't expect to receive the new container for 2 weeks what makes you think it will be at my local delivery company by then.
All rights reserved. We understood the initial 3-month wait due to COVID but this is just ridiculous. - this is a red flag for paid reviewers, who are likely ESL speakers, too, given the sentence construction. User's recommendation: Ever and never. Worst of that I spoke to a representative and she said that I will not be able to receive my order until June 12. I’m currently in the same situation. The issue was a secondary piece was on back order. We receive thousands of inquiries a day and unfortunately yours went unanswered. Bought a bed and two night stands on august 7 2020. Why on earth would I pay for extra parts that are suppose to come with the unit ? Fine by me, but his tone and deliver was extremely rude. I wait a week and again contact 1StopBedrooms. After waiting over 2 hours a lady answered the phone she have me 5 min. Not only you dealing with one company, you are … Furthermore, the local carrier attempted to contact you several times within a 2 week period and received no response. I was so excited that I found the couch I wanted. Consumers satisfied with 1StopBedrooms most frequently mention customer service, high quality and great experience. I’m an older person and he gave me all the time I needed! Well it's cause they suck.
Called 4 times and waited over an hour and hung up on every time. GARRETT WAS GREAT! Find the best companies in Furniture and Decor category: 1StopBedrooms and Rooms To Go, 1StopBedrooms vs Ashley Furniture, Rooms To Go vs Ashley Furniture The last representative told us, "Dispute the charge and donate the furniture". Under normal circumstances we will work with the customer and offer an incentive for the delay for any future order. It's ridiculous what 1stopbedrooms is doing to consumers. Order was processed and shipping label was created 24 hours after I cancelled my order over phone. It was already after 8pm when I got this.
One call to 1StopBedrooms and my set was delivered in two weeks !
I placed an order on March 17th the estimated delivery was to be delivered to the while glove delivery company by April 10th. Besides, my invoice stated inside delivery, not "standard delivery" (which is to the residence threshold or nearest access point only, based on Justo's site).
What can we help you with? We planned on moving into our new house last week but we have no place to sleep. They literally screamed at me and said that if I wanted my merchandise shipped to my current home it would be an extra $2,000. I even found the couch I wanted at a cheaper price and I wanted that price to be matched. My product was supposed to be delivered at the end of January.
#best customer service today his energy and vibe was awesome.
I tried to return the call, but no one answered. They are fabulous! I spent $4000.00 for garbage and a migraine.
Garrett was a dream to work with, especially considering he was having to deal with my recent move to another state. Review #1483128 is a subjective opinion of poster. Any order may be cancelled within 24 hours at no charge as long as the order has not yet shipped out from the vendor. They stated that it still had not shipped due to damage in there warehouse. I asked for refund and aftera month received an email saying to allow 48 hours for refund to post to my acct. I'm amazed by their HORRIBLE CUSTOMER SERVICE!!! I have went ahead and requested that the manufacture update their catalog and description to better represent the product listed. We try to maintain the highest standards of service, but it’s clear we fell short in your case. Review #2004859 is a subjective opinion of poster. We paid $1552 for the set, and cannot use it, and cannot get our money back / return the product.
They said some of the pieces were on back order and a container was due that week. I’m sorry to hear about your experience. This was on Sunday that I ordered the furniture. You are requesting to cancel your order after our 24-hour cancellation window. Unfortunately 1 item did receive transit damage while in route to your local carrier. Jan 20 5:41pm - Called customer care, call lasted for 4 min, 24 sec. There is no charge to you to have damaged products fixed or replaced which is stated in our policy. Upon advising of the $1100 price versus their $1500 price he said no because their website is a scam.
Today 4/3 the say they are still waiting on a return authorization before they can return mu money and remove the furniture from my home. Thank you for reaching out to us about your order. ordered Catnapper Monaco four days ago. The order was custom shipped for you and is subject to return fees. When a customer purchases from our site we place the order directly with the manufacturer. We are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future. Today I asked for a manager to call me about getting some money back for this delay, or even cancelling the order entirely, even though that's a pointless request given their responsiveness thus far . All he was interested in was selling items. Dishonest customer service, would not explain the actual details about the delay that a buy is entitled to know, even hang up on customer's call when trying to get more info peacefully!
Our price match guarantee is only valid if the order has not been processed by the manufacturer.
Review #1488485 is a subjective opinion of poster. That Saturday morning I get a phone call at 815a from the delivery guy saying he was at my building and needed me to let him in! But of course no answer. Do you have something to say about 1StopBedrooms?
1 Stop assured me that they would not ship the furniture until they received confirmation from me on where I was going to be. We are in the middle of purchasing a new home in a different state and did not know when we were closing on the home. We would like to look into your complaint in more detail, but will require an order number to assist. What happened? I received no communication about it's delivery. I wanted what I ordered!. Contacted the the company on the evening of 05/12/20 to verify if they would honor a price match from Bedroomfurniturediscounts. 1 Stop Bedrooms apologizes about the experience with your order.
Be sure to add the order number in the subject line of your email.
The photo on their website looked like a dark grey colored bedroom set. I got a verbal confirmation from the customer care agent that the order is cancelled. Jan 19, 2019 1:45:43 PM EST - Email received : Order placed, Jan 20,2019 9:40AM - Email received : Order status : processing, Jan 20, 2019 2:12PM - Email received: Order status : Address Verification required to process the order. Review #1942586 is a subjective opinion of poster. Unable to get in touch with anyone at the company.
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