(1) Website. Quantitative questions were rated on a 7-point scale with "6" and "7" representing the highest levels of satisfaction. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. After attending medical checkup, came to know from agent(Sai Lingeswara Reddy Rami Reddy)  that my rating has changed but didn't know about long term care denial. Every single year they make a mistake. Incredible. TransAmerica Long Term Care division is absolutely horrible. Attempts to receive surrender value of our life insurance policy with Transamerica has  placed Transamerica in the upper one percent of the worst customer service of any company I have encountered. Whether it be forgetting to write a check, writing the wrong amount, having people tell us different things over the phone, or even sending us a check in another person's name.

I would caution any one considering an insurance policy with Transamerica to be well informed of the poor service level and inexcusable delays which I have encountered.

BBB information and Business Profiles reflect the most current information available to us. Copyright 2011 - 2020 Transamerica Corporation, 4333 Edgewood Road NE, Cedar Rapids, IA 52499 —All Rights Reserved. Address: 8710 Earhart Ln Sw, 8710 Earhart Ln Sw, Cedar Rapids, Iowa, 524048947 Phone: (319) 841-4431; 4333 Edgewood Rd NE, Cedar Rapids, IA 52411. Stacy Rump, Dispute Resolution Specialist, International Association of Better Business Bureaus. (319) 355-8511.

As a matter of policy, BBB does not endorse any product, service or business. Since late January 2015 only one communication has been received indicating  another delay: "This may take some time, so we appreciate your patience". He came off to be very short and when I said he didn't need to be rude and that I will be changing companies and I didn't need his assistance he was very quick to hang up.. to anyone that reads this... do you really want someone on this team to be training others as well as having an attitude towards customers? 4333 Edgewood Rd NE. With my other two insurance companies matters worked as they should efficient, accurate, and timely in communication. Transamerica Premier Life Insurance. Give him a call and he'll help you no matter your insurance needs!". He didn't. Hope everyone has a great thanksgiving!" Got to be a joke. You will have to get legal help and a team of attorneys! When my husband asked for them to call and update him with news, they said, "That's not how we work.

If you need advice regarding your particular investment needs, contact a financial professional.

Oh, and my insurance agent...um ya...changed 6 months after I purchased the policy and I have never received a call or call back from their office...again...I was just giving Transamerica my hard earned $$$ so of course they would never call back or explain what I purchased. But she said I will also be talking with the new advisor the next day to get introduced and finish up my info. Yelp users haven’t asked any questions yet about. 6400 C Street SW. Cedar Rapids, IA 52499 | map | directions. This site may not yet be approved by the Departments of Insurance in all states at the time of publication. Some of the sources of information BBB relies on are temporarily unavailable. I had called in the past and tried to get a customer service representative to walk me through the plan...now I know why the rep spent more time making me feel bad for calling vs staying on task. TFLIC is not authorized and does not do business in the following jurisdictions: Guam, Puerto Rico, and the U.S. Virgin Islands. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Hope everyone has a great thanksgiving! © Copyright 2019 Transamerica Retirement Solutions, LLC. This material was prepared for general distribution. Their mistake on our tax info, and they can't be bothered to contact us. They wrote me a check, a week later took the whole thing back out of my account, without even telling me. As for Maureen I wish her the best and hope she succeeds but I really hope she does elsewhere. Seventy-four advisors were profiled in the study to achieve the industry norm. A "Best in Class" rating was received when over 85 percent of the respondents selected a "6" or "7" for a specific area. I have requested transamerica to cancel my policy and refund my amount fully. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I'm volunteering here for thanksgiving were we make meals for meals on wheels and older people that have no one to share there time with. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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